Question 1

Who's is this for?

Accepted Answer

This is perfect for any lash artist who wants to take their consultations to the next level:

✅ Lash artists who want to offer a personalized experience – If you want your clients to feel heard, understood, and excited to return, this tool is for you.
✅ Artists who struggle with remembering client details – Stay organized and never forget a detail again. Track everything digitally and have it at your fingertips.
✅ Lash techs who want to stand out from the competition – Set yourself apart from other artists who rush through appointments. With this, you’ll give your clients a truly customized experience.
✅ Professionals who want to boost client retention & referrals – Show your clients you care with tailored consultations and clear, visualized results that keep them coming back.
✅ Beginners looking to stay organized – Whether you’re just starting out or have years of experience, this product helps you streamline your process and improve your client relationships.

If you’re serious about making your lash business more professional, organized, and client-focused, then this is for you.

Question 2

What do I need to use this client book?

Accepted Answer

To get the most out of the Digital Lash Client Consultation Book & Styling Stickers, you’ll need:

1. A tablet – Ideally an iPad (since it works best with GoodNotes).
2. The GoodNotes app – This is the app you’ll use to access the consultation book, apply the styling stickers, and store photos and details. It’s available on the App Store and easy to use.

You can also use it on your smartphone as long as you have GoodNotes installed.

That’s it! Easy to use, no complicated setup—just start creating smooth, professional consultations right away.

Question 3

What is GoodNotes?

Accepted Answer

GoodNotes is a simple, user-friendly note-taking app perfect for artists who want to keep things organized without any hassle. It’s ideal for creating, storing, and managing your lash mappings, helping you stay efficient during consultations.

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This Client Record Book also comes with GoodNotes lash styles, these are pre-designed sticker collections that you can use to try the different styles on your clients. You’ll also be able to search for individual clients quickly, making it easy to find exactly what you need without wasting time.

Question 4

Can I edit the client book?

Accepted Answer

The Digital Lash Client Consultation Book is not customizable in terms of content, but you can add your own covers to make it feel more personal and aligned with your brand.

While you can’t edit the layout or the pre-filled content, you can easily add notes, photos, and details within the GoodNotes app to tailor each consultation to your client’s needs. It’s the perfect blend of convenience and personalization!

Question 5

How many clients are in the book, and can I add more?

Accepted Answer

The Digital Lash Client Consultation Book comes with one default client for each letter of the alphabet (A-Z), so you get 26 clients to start. Each client has 4 info/design pages to capture their details and lash preferences.

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You can duplicate these pages as many times as you need to add more clients—whether you’re just getting started or managing a full roster. It’s easy to expand and keep everything organized in one place! In the video tutorials I walk you throughout how to add more client to your new book.

Question 6

What if I’m not tech-savvy?

Accepted Answer

No worries at all! This product is designed to be user-friendly and straightforward—even if you’re not a tech expert.

Here’s how we’ve made it easy:

• Simple Setup & Clear Instructions: We’ve included step-by-step instructions to help you get started quickly and confidently. Video tutorials were recorded for iPad & iPhone use.
 • Customer Support: If you run into any issues, we’re here to help with any questions you have along the way.

It’s all about making your consultations easier, not more complicated. You’ll be up and running in no time!

Question 7

What pages & info are included?

Accepted Answer

Each client in the Digital Lash Client Consultation Book comes with 4 essential pages:
1. Personal Details – Basic info like name, contact details, and emergency contact.
2. Natural Lash Health – Track areas of damage, concerns, and any special considerations for lash health.
3. Lash Styling Page – Includes styling preferences like length, curl, and volume.
4. Before and After Photos – A dedicated page for adding photos of your client’s lashes before and after the application.

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Plus, enjoy these bonus pages:
 • Lash Styling Basics – A reference guide to help you align with your client’s lash goals.
 • Aftercare Leaflet – A clear, printable guide for clients to follow after their appointment.
 • Step-by-Step Consultation Questions – A bonus template with questions to ask during the consultation to ensure nothing is missed.

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Question 8

The Power of a Proper Consultation

Accepted Answer

Artists who perform thorough consultations are setting themselves up for success in more ways than one. Here’s how:

1. Happy Clients, Better Results – When you take the time to understand your client’s preferences and needs, they’re more likely to be satisfied with the final result. A detailed consultation ensures their expectations are clear, leading to a more positive experience overall.

2. No More Post-Service Drama – With proper consultations, you’ll reduce the chance of clients feeling unsatisfied and having to reach out afterward. This means fewer back-and-forth messages and no unexpected surprises.

3. Stronger, Long-Term Relationships – Clients who feel heard and understood are more likely to trust you and come back for future appointments. Building a relationship starts with a solid foundation, and a well-done consultation is that foundation.

However, skipping the consultation or rushing through it can lead to:

- Unhappy Clients – Without clear communication upfront, clients may not be fully satisfied with their results, leading to frustration and disappointment.

- Confusion and Misunderstandings – Failing to document important details can result in miscommunication, which may lead to clients not getting exactly what they wanted.

- Weaker Client Relationships – Clients who feel neglected or unheard may not return, and they certainly won’t refer others to you.

A proper consultation is essential to not only boost client satisfaction but to protect your reputation and business. It’s the difference between a successful appointment and one you might regret later.

Question 9

What are the styling stickers for?

Accepted Answer

The Styling Stickers are a fun and effective way to help your clients visualize how different lash styles, lengths, and volumes will look on them before you even start the application.

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By using these digital stickers in the GoodNotes app, you can try on different lash designs, make adjustments, and get your client's approval, all during the consultation. It’s a great way to simplify communication and ensure you’re both on the same page for their perfect lash look!

Question 10

What is your refund policy?

Accepted Answer

Due to the digital nature of this product, all sales are final, we don't offer refunds. However, if you encounter any issues or have questions about how to use it, our customer support team is here to help you every step of the way. We're committed to ensuring you're fully satisfied with your purchase!

If you need any assistance, don’t hesitate to reach out. We’re happy to guide you through anything!

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Lash Client Consultation Book & Styling Stickers

Lash Client Consultation Questions