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“ Charging deposit upfront is unnecessary “

Updated: Nov 17, 2023

Taking a deposit upfront before an appointment as a lash artist is a common practice and is often recommended for several reasons:

1)Commitment: By taking a deposit, you ensure that the client is committed to the appointment. It acts as a form of assurance that they value your time and the service you provide. Without a deposit, there is a higher likelihood of last-minute cancellations or no-shows, which can be frustrating and result in lost income for you as a lash artist.

2)Time Management: As a lash artist, you typically have a limited number of slots available each day. By taking a deposit, you can better manage your schedule and allocate time slots to clients who are genuinely interested and willing to show up for their appointment. This helps you avoid gaps in your schedule and allows you to optimize your time and income.

3) Professionalism and Boundaries: Requesting a deposit upfront sets a professional tone and demonstrates that you take your business seriously. It establishes clear boundaries and expectations between you and the client. By requiring a deposit, you show that your time and skills are valuable, and you are running a professional service.

4) Protection Against Loss: If a client cancels without a reasonable notice period, you may lose potential income by not being able to fill that appointment slot on short notice. The deposit acts as a form of compensation for that loss, providing some financial security.

It's important to establish clear deposit policies and communicate them to your clients beforehand. This helps ensure transparency and avoid any misunderstandings. Additionally, you should have a refund policy that outlines the conditions under which a deposit is refundable or non-refundable, depending on factors such as the cancellation notice period or any exceptional circumstances.


When informing your clients about your deposit policy, it's essential to communicate it clearly and professionally. Here's a suggested approach:

Include the policy on your website or social media platforms: Ensure that your deposit policy is prominently displayed on your website or social media pages where clients can easily find it. This way, they are aware of the policy before even contacting you.

Mention the policy during initial inquiries: When clients contact you to inquire about your lash services, take the opportunity to mention your deposit policy. You can briefly explain that you require a deposit to secure their appointment and ensure commitment.

Provide detailed information in your booking confirmation: Once the client has agreed to book an appointment, send them a confirmation email or message. Within this communication, outline your deposit policy clearly. Include details such as the deposit amount, how it should be paid (e.g., online transfer, PayPal, etc.), and the deadline for submitting the deposit.

State the consequences of cancellation or no-shows: Emphasize the importance of the deposit by explaining the consequences of canceling without proper notice or not showing up for the appointment. Clearly communicate your refund policy and any conditions under which the deposit may or may not be refunded.

Use clear and polite language: Ensure that your communication is professional, polite, and respectful. Avoid sounding accusatory or confrontational when discussing the deposit policy. Frame it as a standard practice in your business that helps maintain a reliable schedule and provide the best service to clients.

Be available to answer questions: Make yourself available to answer any questions or concerns your clients may have about the deposit policy. Addressing their inquiries promptly and courteously helps build trust and confidence in your business.

Remember, effective communication is key to establishing clear expectations and minimizing any misunderstandings. By clearly explaining your deposit policy, you can create a transparent and professional relationship with your clients.

Hope this post was helpful 🤍

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